Legal

Privacy Policy

Last updated: 31 May 2026

SGRAM (“SGRAM”, “we”, “us” or “our”) operates the SGRAMX website (the “Website”). We are committed to protecting your privacy and handling your personal data responsibly, in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and the rules made thereunder, and other applicable Indian laws.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Website or submitting your information, you consent to the practices described here.

1. Information We Collect

We collect the following categories of information:

  • Information you provide: When you fill in our contact or demo request forms, we collect details such as your name, organisation, designation, email address, phone number, industry, the solution you are interested in, your preferred demo date/time, and any message you send us.
  • Technical & usage data: Basic technical information that your browser sends automatically, such as your IP address, browser type, device information, and pages visited, used to keep the Website secure and to understand usage.
  • Cookies & similar technologies: The Website and our hosting/analytics providers may use cookies or similar technologies for essential functionality and aggregate analytics. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and demo requests, and communicate with you about your request;
  • Provide, operate, maintain, and improve the Website and our services;
  • Send you relevant information about our products and services, where you have consented;
  • Maintain security, prevent fraud or misuse, and comply with legal obligations.

3. Lawful Basis & Consent

We process your personal data based on the consent you provide when you submit a form, and for the legitimate purposes described above. You may withdraw your consent at any time (see “Your Rights” below); withdrawal will not affect the lawfulness of processing carried out before withdrawal.

4. How We Store and Protect Your Data

Form submissions are securely transmitted and stored using reputable third-party services (for example, Google services for storing enquiries, and our website hosting provider). We apply reasonable technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell your personal data. We may share it only:

  • With trusted service providers who process data on our behalf (such as hosting, form-storage, and analytics providers), under appropriate confidentiality obligations;
  • Where required by law, regulation, court order, or a lawful government request;
  • To protect the rights, property, or safety of SGRAM, our users, or others.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to respond to your enquiry, and to comply with our legal, accounting, or reporting obligations. When no longer required, your data is securely deleted or anonymised.

7. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you and request a summary of it;
  • Request correction or updating of inaccurate or incomplete data;
  • Request erasure of your personal data, where applicable;
  • Withdraw your consent to processing at any time;
  • Raise a grievance regarding our handling of your personal data.

To exercise any of these rights, please contact us using the details below.

8. Grievance Redressal

In accordance with the DPDP Act and the Information Technology Act, 2000, if you have any concerns or complaints about how your personal data is handled, you may contact us at connect@sgramx.com. We will acknowledge and address your grievance within the timelines prescribed under applicable law.

9. Children’s Privacy

The Website is intended for business users and is not directed at children. We do not knowingly collect personal data from individuals under the age of 18 without verifiable parental or guardian consent as required by law. If you believe we have inadvertently collected such data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us at:

  • Email: connect@sgramx.com
  • Phone: +91 77740 39583
  • Address: B 1426, Gera Imperium Gateway Metro Station, C.T.S. No. 2656(P), Nashik Phata Flyover, opp. Bhosari, Pune, Maharashtra 411034